Frequently Asked Questions

If you have any questions regarding the website or the virtual event, please read through the below. If your question is not answered below contact the Joint Investment Forum team, please use the contact form or email

Question: How do I access the virtual event?

Answer: On the day of the event there will be a 'Virtual Room' tab along the top of the website in the navigation bar. Click on this to access the virtual event. You will need to add your name and email address that you registered with to access the virtual event. Make sure you are registered for the event, you will not see this tab if you are not registered.

Question: The live stream is not working or keeps cutting out?

Answer: Check you are connected to the internet and that your internet is working. Move closer to your router to get a better connection and check someone else in your house or office is not uploading or downloading large files. 

Question: The speakers are really quiet how do I make them louder? 

Answer: Turn up the volume on your computer, you control the sound of the delegates in a virtual event 

Question: How do I check I've registered?

Answer: At the top right of the website, there is a button called 'My Account', if you are registered, here you will be able to see and edit your registration. If you do not see the icon 'My Account', it means you are not registered for the event and will need to register 

Question: How do I know what time each speaker is presenting?

Answer: Click on the 'Agenda' tab at the top of the website, here you will find the timings for the event

Question: How do I ask the speaker a question?

Answer: In the 'Virtual Room' tab there will be a Q&A box to the right of the live stream. Add your questions here and the host will ask these questions during the Q&A sections 

Question: How do I get in touch with the sales team?

Answer: Each company has their own page, which you can access along the top of the Joint Investment Forum website. Within these pages you can see the names and pictures of the sales team, if you click on their picture you will see their contact details

Question: How do I get my CPD certificate?

Answer: If you watch the virtual event in full your downloadable CPD certificate will be sent to you within 48 hours of the event finishing

Question: Can I download a copy of the speakers presentations?

Answer: Following the virtual event you will be able to download the speaker presentations from the speaker page on the Joint Investment Forum website

Past performance is not a guide to future performance. 

The value of investments can fall. Investors may not get back the amount invested. Income from investments may vary and is not guaranteed.

Important information:
This is a financial promotion and is not investment advice.
For a full list of risks applicable to these funds, please refer to the Prospectus or other offering documents.
This content related to an investment forum that is to be hosted by The Bank of New York Mellon Corporation, M&G Securities Limited, Schroders Unit Trust Limited and Janus Henderson.
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